Responsibilities Provide full administrative and secretarial support at to the General Manager, and to ensure the smooth management of her day to day affairs, and most effective use of her time. Handle sensitive and complex issues in a professional and objective manner. include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
Managing diaries and organizing meetings and appointments.
Maintain General Manager’s office systems, including data management and filing.
Maintain records of General Manager’s contacts.
Screen calls, enquiries and requests, and deal with them when appropriate.
Assist General Manager in researching and following up with action on matters which fall within the General Manager’s responsibility – chasing responses, triggering follow-up action.
Produce documents, briefing papers, reports and presentations for the General Manager.
Organize meetings and ensure that General Manager is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers.
Process General Manager’s correspondence, ensuring that incoming correspondence is dealt with by the General Manager/or on behalf of the General Manager, or other staff as appropriate.
Meet and greet visitors at all levels of seniority.
Conducting market research to identify selling possibilities and evaluate customer needs.
Actively seeking out new sales opportunities through cold calling, networking and social media.
Setting up meetings with potential clients and listening to their wishes and concerns.
Prepare and deliver appropriate presentations on products and services.
Create frequent reviews and reports with sales and financial data.
Ensure the availability of stock for sales and demonstrations.
Participate on behalf of the company in exhibitions or conferences.
Negotiate/close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.
Any other duties as may reasonably be required by the General Manager.
Acting as a first point of contact: dealing with correspondence and phone calls.
Booking and arranging travel, transport and accommodation.
Reminding the manager/executive of important tasks and deadlines.
Typing, compiling and preparing reports, presentations and correspondence.
Managing databases and filing systems.
Implementing and maintaining procedures/administrative systems.
Liaising with staff, suppliers and clients.
Conducting research on behalf of the manager.
Educated to degree level or equivalent.
Experienced in Administrative Level.
Excellent interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external to the company.
Ability to organize and plan own work.
Excellent attention to detail, with the ability to maintain a high level of accuracy.
Ability to work on own initiative.
Ability to deal with sensitive information with discretion and to maintain confidentiality.
Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.
Ability to travel.
Trustworthy, secrecy, provides good reports to GM.