Responsibilities:
-
Attend to customer walk-ins and incoming customer calls.
-
Handles customers concerns specifically related to their experience with the Company's products and support.
-
Ensure effective handling of customer queries on the company's products, handling of complaints and related correspondence.
-
Demonstrate keen interest to find out the real needs of the customers and help resolve their problems.
-
Work with the team leads when necessary, to resolve the concern coming from customers.
-
Responsible in handling emails/live chat online and on marketplaces.
Requirements:
-
Candidate must possess at least a Diploma or Degree in any field.
-
Able to converse and correspond in English and Arabic
-
Minimum 1-year experience in customer service preferred.
-
Excellent communication skills, on the telephone or in writing.
-
Very patient in handling concerns from different types of customers.
-
Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
-
Good task management and cross-functional team coordination skills.
-
Ability to think work as part of a team, to integrate with others and to show personal initiative.
-
Results-oriented, career-minded, hard-working, focused, and team-oriented player.
-
Strong analytical and problem-solving skills.
-
Has the initiative and the ability to offer new ideas.
-
Strong knowledge of customer care processes and techniques.
-
Dedication to providing exceptional customer service.
