Responsibilities:
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments and complaints.
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Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service process.
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Managing a team of junior customer service representatives.
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Ensure customer satisfaction and provide professional customer support.
