E2E BA for Local OpCo

Posted about 1 year ago by New Frontiers
Location Damascus Job Type Permanent
Salary Sector IT
  • Business Analyst develops and designs system solutions, tests the performance and usability of systems and prepares user training documentation.
  • He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs.
  • He/She acts as a liaison between system users and technical staff to address questions and issues.
  • He/She possesses an analytical mind and is able to see interconnections with system solutions and usability.
  • He/She adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.
  • He/She manages all business stakeholders at the customer end as well as the user community during UAT and Rollout (including Training and Data Migration).
KRAs : 
  • Creation and sign-off of SRS and RTM.
  • Creation of any Business Processes.
  • Creation of User Training Manuals.
  • Responsible for doing Impact Analysis of Changes / CRs and a key participant in the CR process.
  • Responsible for assuring delivery into each environment.
Key Tasks : 
  • Skilled in relevant tools
  • Perform Customer Needs Analysis and Business Requirements Analysis by identifying current pain areas and both stated & unstated requirements (including NFRs)
  • Perform assurance activities throughout life-cycle of the project once SRS and RTM are signed-off.
Key Tasks:
  • Owner of SRS and RTM and responsible for keeping the same updated.
  • Provide guidance to the team and understanding the problem do a top and down and bottom-up approach for any given problem and understand the gap.
  • Expected to review the solutions and efforts, compliance reviews for solutions.
  • Ability to showcase knowledge on how the business process is designed and the flow, any changes which can impact our solutions.
  • Handover to Support Unit post-implementation.
Key Skills :
  • Exposure with a technology-focused organization
  • Excellent in managing customer expectations and convincing them with the right facts and data to enable them to take the right decisions.
  • Should have Good Knowledge of below Modules:
  • CRM, OM, UPC, Billing, Rating, Reports. Exposure to Agile/Scrum methodologies.
  • Ability to work under tight deadlines.
  • Sound communication and interpersonal skills - especially English language skills & expertise in presenting to customer stakeholders and coordinating with offshore / dev center based other resources.
Min. Qualification Req.:
  • MCA/BE/BTech.
Min. Experience Req.:
  • 8+
Key Attributes : 
  • Professional and positive approach.
  • Excellent in Documentation.
  • Diligent with attention to detail.
  • Ability to cope under pressure.
  • Collaborates well.
  • Effective communicator at all levels.
  • Team player, and able to work on own initiative.
  • Assertive, adaptable, and creative.
  • Analytic ability.
  • May require overseas travel.

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