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ERP Technical Support

Posted 11 months ago by Hadeed MMC
Location Damascus Job Type Part-Time
Salary Sector IT
Responsibilities:
  • Build, customize and extend Oracle e-Business Suites components such as reports, forms, workflows, custom packages, alerts, web pages and integrations etc. to meet needs and requirements and provide relevant technical documentation. 
  • Work with ERP systems users to determine appropriate system configuration and setup. 
  • Assist with testing new releases of ERP systems prior to use in a production environment. 
  • Create documentation and procedures guidelines for ERP systems users. 
  • Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners. Log, categorize, initially diagnose, resolve or re-assign and follow up incidents reported by users. 
  • Identify, analyze, troubleshoot and solve system bugs and alerts using proper reference and recommend appropriate resolution. 
  • Analyze and troubleshoot ERP system issues reported by end users. 
  • Report and follow up bugs and approved change requests to concerned business units or providers. 
  • Familiarity with all aspects of software development life cycle and the ability to follow through to code implementation, including testing and ongoing support.
  • Other duties as assigned and required to the meet emerging ERP needs of the business. Requirement Bachelor’s degree in Computer Science, Management Information Systems or related field, is required. 
 
Experience
  • Minimum one year experience in ERP System. 
  • Must have familiarity and understanding of programming language, PL/SQL, database design concepts, Oracle APEX and Linux operating system.

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