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Online Customer Service Manager

Posted about 1 year ago by Maids.cc
Location Damascus Job Type
Salary 200,000 - 300,000 Sector Sales, Marketing, Administration
Responsibilities:
  • Achieve CS objectives through effective planning. Analyzing data, and setting CS KPI.
  • Manage and coach up to 20 CS agents. Be the first point of contact for internal and external queries to deal with daily issues.
  • Conduct any issue escalations from the team members and solve it in a timely manner.
  • Act as a focal point to explain new work’s policies, rules, and procedures.
  • Train new employees and coach the department's employees on the best practices.
  • Suggest new services and system improvements make sure that the CS activities are all running smoothly.
 
Qualifications:
  • Proven work experience as a manager, team leader or supervisor.
  • Experience in dealing with various personalities and mentalities of customers.
  • The ability to make tough decisions. 
  • Excellent computer skills (MS Office, CRM, ERP, and other software).
  • High professional communication skills in all levels.
  • Excellent command of English (Speaking and writing).
 
Benefits:
  • International company and multicultural environment.
  • Working remotely from the comfort of your home.
  • High salaries + bonuses for extraordinary work.
  • High growth chances.
  • No transportation hassle or fees.
  • No legal documents needed.
  • Great experience by dealing with the most developed applications and programs.

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Maids.cc

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Maids.cc, the Uber of maids, was founded in Dubai in 2009 with the aim of revolutionizing the home care industry by leveraging the power of technology. With over 4000 employees, spread across seven...

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