Connecting...

Online Customer Service Manager

Posted 3 months ago by Maids.cc
Location Damascus Job Type
Salary 200,000 - 300,000 Sector Sales, Marketing, Administration
Responsibilities:
  • Achieve CS objectives through effective planning. Analyzing data, and setting CS KPI.
  • Manage and coach up to 20 CS agents. Be the first point of contact for internal and external queries to deal with daily issues.
  • Conduct any issue escalations from the team members and solve it in a timely manner.
  • Act as a focal point to explain new work’s policies, rules, and procedures.
  • Train new employees and coach the department's employees on the best practices.
  • Suggest new services and system improvements make sure that the CS activities are all running smoothly.
 
Qualifications:
  • Proven work experience as a manager, team leader or supervisor.
  • Experience in dealing with various personalities and mentalities of customers.
  • The ability to make tough decisions. 
  • Excellent computer skills (MS Office, CRM, ERP, and other software).
  • High professional communication skills in all levels.
  • Excellent command of English (Speaking and writing).
 
Benefits:
  • International company and multicultural environment.
  • Working remotely from the comfort of your home.
  • High salaries + bonuses for extraordinary work.
  • High growth chances.
  • No transportation hassle or fees.
  • No legal documents needed.
  • Great experience by dealing with the most developed applications and programs.