Responsibilities:
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Achieve CS objectives through effective planning. Analyzing data, and setting CS KPI.
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Manage and coach up to 20 CS agents. Be the first point of contact for internal and external queries to deal with daily issues.
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Conduct any issue escalations from the team members and solve it in a timely manner.
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Act as a focal point to explain new work’s policies, rules, and procedures.
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Train new employees and coach the department's employees on the best practices.
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Suggest new services and system improvements make sure that the CS activities are all running smoothly.
Qualifications:
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Proven work experience as a manager, team leader or supervisor.
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Experience in dealing with various personalities and mentalities of customers.
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The ability to make tough decisions.
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Excellent computer skills (MS Office, CRM, ERP, and other software).
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High professional communication skills in all levels.
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Excellent command of English (Speaking and writing).
Benefits:
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International company and multicultural environment.
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Working remotely from the comfort of your home.
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High salaries + bonuses for extraordinary work.
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High growth chances.
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No transportation hassle or fees.
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No legal documents needed.
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Great experience by dealing with the most developed applications and programs.
