Software Product Manager with ref. V-003

Location	Damascus	Job Type	Permanent
Salary		Sector	IT

You have a strong interest in health tech and how the health industry is shaping the world? You have an outgoing attitude, enjoy challenges that allow you to grow, and have a highly-structured approach towards your tasks? You enjoy taking on responsibilities? Then you’re exactly who we’re looking for to expand our team!

Medicus is a fast-growing ambitious company committed to bringing health data to life, from health literacy and positive behavioral change to users everywhere, to diagnostic journey support to clinicians, all the way from Sao Paolo to Shenzhen and everywhere in between.
We build products that are smart and intuitive, tell a clear story, and are a pleasure and delight to use, placing the user and clinicians at the center of everything we do, and adding butter to everything we produce.
We have an obsessive and meticulous approach to data privacy and protection, believe ardently in the democratization of health data, and place ethical design principles above all else.

How You Will Contribute
As a Software Product Manager you are responsible for the vision and profitability of a product line. Product Managers work closely with various teams to make business decisions and create product strategies that ensure the company’s long-term sustainability.

Responsibilities:

Conceptualization and design of solutions:

Liaise with clients to understand their needs and to gather requirements for appropriate solutions.
Planning out the blueprints for software projects.
Discussing potential projects and their parameters with clients, executives, and software developers.

Project Planning and resource utilization:

Serve as the primary contact for the onboarding of new clients, the training of platform end users, as well as post go-live support.
Serving as a liaison to communicate information regarding requests, changes, milestones reached, and other pertinent information between Medicus and its clients.
Plan, prioritize and manage multiple software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
Tracking milestones and deliverables to ensure each project stays on schedule and adheres to the deadlines.
Represent the voice of the client to provide input into every core product, marketing and sales process.
Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
Delivering completed software products to clients and performing regular checks on the products' performance.
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

Proactive engagement in emerging technology trends:

Monitoring best practices and trends in emerging technologies.
Proactively research, recommend and develop/adapt/implement technologically innovative solutions to enhance user experience.
Evaluate and assess technology products/services as and when required to ensure the organization provides the best possible user experience.

Collaboration with the organization’s community:

Develop, establish and oversee procedures and work standards for troubleshooting, reporting and tracking.
Work collaboratively with team members and management on the identification and development of appropriate innovative solutions.
Lead technology-related teams and/or actively participate in the related discussions.

Your profile:

Education:

Bachelor’s degree in Information Technology Engineering, Computer Science or another related field.
MBA, ACP, or PMP is a valuable addition.

Experience:

Documented experience in working on project management and provision of technical support;
Experience with Customer Relationship Management and Customer Service best practices;
Experience working with, and managing, high-profile stakeholders and clients;
Experience in agile project management;
Advanced knowledge of IT technologies (such as web servers and XML);
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals;
Empathetic, positive attitude with a desire to help our customers reach their goals.

Needed Skills:

A high level of accuracy, organization, and attention to detail is required.
Excellent communication and interpersonal skills.
Flexible approach, able to operate effectively with uncertainty and change.
Strong analytical skills, with the ability to translate data into insights.
Solid written and verbal communication skills in English are a must.

What we offer:

You’ll play a significant role in growing our market presence worldwide
You’ll be part of an international, fast-growing and highly forward-thinking health tech company that aims to change the way we think about health
A chance to explore and execute your own ideas from the very start. We encourage and expect your contribution to the “bigger picture” and to achieving our vision
You work with the smartest people in the business; an international team with many years of experience building great companies and products
You’ll get an attractive compensation package
You’ll be working in an environment that aims to accelerate your professional and personal growth

How You Will Contribute As a Software Product Manager you are responsible for the vision and profitability of a product line. Product Managers work closely with various teams to make business decisions and create product strategies that ensure the company’s long-term sustainability.

Responsibilities:

Conceptualization and design of solutions:

Liaise with clients to understand their needs and to gather requirements for appropriate solutions.

Planning out the blueprints for software projects.

Discussing potential projects and their parameters with clients, executives, and software developers.

Project Planning and resource utilization:

Serve as the primary contact for the onboarding of new clients, the training of platform end users, as well as post go-live support.

Serving as a liaison to communicate information regarding requests, changes, milestones reached, and other pertinent information between Medicus and its clients.

Plan, prioritize and manage multiple software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.

Tracking milestones and deliverables to ensure each project stays on schedule and adheres to the deadlines.

Represent the voice of the client to provide input into every core product, marketing and sales process.

Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers

Delivering completed software products to clients and performing regular checks on the products' performance.

Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

Proactive engagement in emerging technology trends:

Monitoring best practices and trends in emerging technologies.

Proactively research, recommend and develop/adapt/implement technologically innovative solutions to enhance user experience.

Evaluate and assess technology products/services as and when required to ensure the organization provides the best possible user experience.

Collaboration with the organization’s community:

Develop, establish and oversee procedures and work standards for troubleshooting, reporting and tracking.

Work collaboratively with team members and management on the identification and development of appropriate innovative solutions.

Lead technology-related teams and/or actively participate in the related discussions.

Your profile:

Education:

Bachelor’s degree in Information Technology Engineering, Computer Science or another related field.

MBA, ACP, or PMP is a valuable addition.

Experience:

Documented experience in working on project management and provision of technical support;

Experience with Customer Relationship Management and Customer Service best practices;

Experience working with, and managing, high-profile stakeholders and clients;

Experience in agile project management;

Advanced knowledge of IT technologies (such as web servers and XML);

Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals;

Empathetic, positive attitude with a desire to help our customers reach their goals.

Needed Skills:

A high level of accuracy, organization, and attention to detail is required.

Excellent communication and interpersonal skills.

Flexible approach, able to operate effectively with uncertainty and change.

Strong analytical skills, with the ability to translate data into insights.

Solid written and verbal communication skills in English are a must.

What we offer:

You’ll play a significant role in growing our market presence worldwide

You’ll be part of an international, fast-growing and highly forward-thinking health tech company that aims to change the way we think about health

A chance to explore and execute your own ideas from the very start. We encourage and expect your contribution to the “bigger picture” and to achieving our vision

You work with the smartest people in the business; an international team with many years of experience building great companies and products

You’ll get an attractive compensation package

You’ll be working in an environment that aims to accelerate your professional and personal growth

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Medicus

How You Will Contribute
As a Software Product Manager you are responsible for the vision and profitability of a product line. Product Managers work closely with various teams to make business decisions and create product strategies that ensure the company’s long-term sustainability.